Hiranmay Mallick, CEO & Co-founder of Tummoc, discusses how the app is transforming public transit by simplifying commutes through seamless integration of first and last-mile connectivity, MaaS solutions, and end-to-end ticketing. He highlights Tummoc’s data-driven approach to enhancing user experience and fostering increased public transport adoption
Read the full interview here:
AutoEV Times: How does Tummoc simplify the commute experience, particularly with its first and last-mile connectivity feature?
Hiranmay: At Tummoc, we understand that commuting is more than just getting from point A to point B—it’s about the entire journey, including the often tricky first and last-mile legs. Many commuters struggle with finding reliable options to get to and from public transport hubs like metro stations or bus stops. Our goal is to simplify this by integrating multiple modes of transport—autos, cabs, or bike-sharing—into one seamless platform.
The Tummoc app allows users to book their first and last-mile rides along with their public transport tickets, ensuring that the entire journey is planned from start to finish. By offering real-time updates and route planning, we make sure users experience fewer delays and less confusion. The aim is to make commuting less stressful and more predictable, ensuring that the “Last mile” of the journey doesn’t become the hardest part. In short, we remove the friction, allowing people to focus more on their destination than the journey.
AutoEV Times: How does A/B testing help Tummoc improve user experience and shape its product development?
Hiranmay: A/B testing has been an invaluable tool in helping us refine and enhance our platform. Rather than relying solely on assumptions or industry trends, A/B testing allows us to understand how our users interact with the product in real-world scenarios. By comparing different versions of features—whether it’s the UI, ride-booking flow, or notifications—we can pinpoint exactly what works best for our users and what doesn’t.
For instance, when we were redesigning our onboarding process, we ran multiple A/B tests to see which version made new users feel more confident and informed about how to use Tummoc. The insights gained allowed us to fine-tune the process and increase user retention. This iterative approach to product development ensures that we stay responsive to our users’ needs, rather than building features based on guesswork. Ultimately, it’s about delivering a user experience that’s as smooth and intuitive as possible.
AutoEV Times: What impact do you expect from the new end-to-end commute booking feature on public transport usage?
Hiranmay: We expect our all-in-one ticket feature to have a significant impact on public transport usage. One of the major challenges commuters face is the hassle of managing multiple tickets across different platforms for various modes of transport. Our solution allows users to book a single ticket for their entire end-to-end commute—whether it involves buses, metro trains, autos, or bike-sharing—through one platform.
While this feature is new to Bengaluru, it has already been live in Delhi, where we’ve seen a positive response from users. By streamlining the entire process, we anticipate increased public transport adoption, especially among those who previously found it inconvenient to switch between various platforms for different modes.
AutoEV Times: How does Tummoc integrate MaaS providers and ensure seamless connectivity between public and private transport options?
Hiranmay: Tummoc is fundamentally a MaaS (Mobility as a Service) platform, and our mission is to build an ecosystem where various modes of public transport and Mobility-on-Demand services co-exist seamlessly. Our platform brings together public options like buses and metro lines, as well as private mobility services such as ride-hailing and bike-sharing, all within one unified solution.
The goal is to create a smooth, hassle-free experience for users, allowing them to transition between different modes of transport without needing multiple apps or tickets. We leverage real-time data and route optimisation algorithms to help users make the best possible commuting decisions—whether it’s taking a bus for the first leg of their journey or hailing a cab for the last mile.
AutoEV Times: How has your previous corporate experience influenced your approach to building and growing Tummoc?
Hiranmay: As the CEO and Co-Founder of Tummoc (formerly Bykerr), I’ve had the privilege of leading a brand that’s truly reshaping India’s mobility landscape. With over 16 years of experience across Leadership, Strategy, P&L, Sales, and Business Development, my journey in the corporate world has heavily influenced how we build and scale Tummoc today.
My previous roles taught me the critical importance of being data-driven in decision-making. In large organizations, the most successful projects are those that are shaped by real-world data and meaningful user feedback. This data-centric approach has become deeply embedded in the culture at Tummoc, allowing us to refine our solutions and meet the evolving needs of our commuters in a thoughtful and informed way.
Moreover, scaling a company isn’t just about rapid growth; it’s about laying down a sustainable foundation that can support long-term success. My corporate experience taught me that while fast expansion is important, it’s equally crucial to build something that lasts. That’s why, at Tummoc, we focus on developing strong technology infrastructures and fostering authentic relationships with our team, users, partners, and cities.
