Electric two-wheeler manufacturer Kabira Mobility has started an after-sales care initiative called KM Care in collaboration with VehicleCare. The program will be applied across Kabira Mobility’s more than 500 service centers around the country with the goal of enhancing the after-sales support experience for its customers
The KM Care program offers three service packages, KM Care Essential, KM Care Plus, and KM Care Max, each of which is intended to meet distinct customer needs. The programs include premium maintenance support, cashless servicing, and roadside assistance.
Complete coverage, valid for 10,000 kilometers or 12 months, cashless servicing options, quarterly maintenance services, and 24-hour roadside assistance are some of the main benefits of the KM Care Program. Additional benefits include a 5% discount on genuine replacement parts and free car washing at every service visit. Additionally included are options for extended warranties and priority processing at service locations.
The service packages will adhere to technical requirements such as using original replacement parts and diagnostic equipment, having factory-trained workers perform maintenance, and having VehicleCare-certified service centers.
Jaibir Siwach, CEO of Kabira Mobility, said, “The KM Care program, developed in partnership with VehicleCare, reflects our focus on providing dependable after-sales service.” Our collaboration leverages a broader service network and technological expertise to meet the growing needs of electric two-wheeler consumers.
Through the partnership with VehicleCare, Kabira Mobility’s service network now has access to state-of-the-art diagnostic tools and accelerated processes. Additionally, the initiative aims to improve efficiency with a target turnaround time of 60 minutes for routine maintenance procedures. Kabira Mobility wants to improve its after-sales capabilities in order to satisfy the evolving demands of the electric vehicle market.
