The Locus, which strives for excellence in last-mile logistics, recently announced the release of the “Last-Mile Maturity Assessment,” a benchmarking tool made to assist businesses in assessing their last mile’s strengths, uncovering inefficiencies, and finding new growth opportunities.
The free interactive online assessment conducts an in-depth analysis through well-researched questions spanning five fundamental performance indicators to assist businesses in assessing the maturity of their last-mile operations:
- Last-Mile Excellence: How robust last-mile capabilities are in the face of exceptions, unpredictable volumes, and profitability
- Customer Experience: The quality and consistency of the customer experience an organization’s last-mile offers
- Workforce Empowerment: Employees’ abilities to handle last-mile challenges
- Advanced Analytics: The opportunity to leverage last-mile data and make more informed decisions on the supply chain
- Sustainability: How environmentally sustainable a company’s last-mile function is today
The assessment then rates businesses on a scale of 1 to 5 and assigns them to one of three stages: emerging, growing, or optimised. Participants receive a 360-degree detailed report with personalised recommendations and practical information on how to generate new revenue and differentiate enterprises through delivery experiences.
Nishith Rastogi, Founder and CEO of Locus, said, “Last-mile is the face of the modern customer experience, and while many companies are starting to prioritize this function more than ever before, not all know exactly where to start to successfully and strategically improve their operations in impactful ways.”
He added, “What Locus’ Last-Mile Maturity Assessment brings is the power of knowledge – not at the execution level where many of our customers are currently focused, but in the planning and back-end stages that shape critical roadmaps. We’re arming enterprises with actionable insights on not just where they can level up these processes but how they should actually go about it. It’s the competitive edge every company should be thinking about today.”
