VEV, the e-fleet solutions provider backed by Vitol – a world-leader in the energy sector, has partnered with technology company Techniche to automate maintenance management and deliver an uplift in charger availability for customers.
Techniche EV, a Techniche product, helps operators of EV charging assets and infrastructure achieve high levels of uptime by automating the maintenance process, ensuring chargers are working and delivering excellent customer service.
Techniche EV integrates with the VEV-IQ platform to receive asset data and charger error codes from VEV-IQ, and uses the data to automate work order creation, enabling VEV to drive improvements in the availability of its growing network of charging stations by triaging faults and allocating an engineer to respond to issues not solved by a remote reset.
The VEV-IQ platform is a proprietary system that allows customers to take control of their fleets, charging and energy infrastructure through a single fleet operator platform.
Mike Brown, VP of Product, VEV said: “Maximising fleet uptime is critical for operators to optimise the productivity and profitability of their operations.
“With the addition of Techniche EV, we’re able to replace spreadsheet records and manual triaging of charger breakdowns with a fully automated system that is expected to speed up our response times by detecting and triaging over 85% of charger issues and allow us to get them back online as quickly as possible.
“A further benefit of Techniche EV is the flexibility it offers to alter workflows to reflect customers’ different SLAs, which was a particularly significant consideration for VEV. The solution is therefore ideally placed to help us meet and report on the rigorous service level requirements set by our end-customers.”
Brad Sandys, Head of Business Development EMEA, Techniche said: “We’re delighted to welcome VEV as a Techniche EV customer and our first dedicated fleet solutions customer. This partnership represents an exciting opportunity to further develop our product for the e-fleet charging market, and we look forward to supporting VEV in its goal of increasing fleet charging reliability and uptime for businesses across the UK.”
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