Wevo Energy has introduced Olivia, the world’s first AI-powered phone support assistant tailored specifically for electric vehicle (EV) charging. The new service aims to provide round-the-clock, real-time support to EV drivers, addressing issues related to charging seamlessly through automated AI interactions, moving away from traditional call center models.
With the growth of EV adoption, charging operators are facing increased demand for 24/7 customer service. Olivia is designed to ease this pressure, offering intelligent, empathetic responses without the high costs associated with maintaining call centers. This AI solution ensures drivers receive timely assistance anytime they face charging-related problems.
Powered by advanced generative AI, Olivia continuously learns from real-time interactions, enhancing its ability to resolve common issues. The assistant is integrated with Wevo’s charging management software, enabling it to handle tasks such as remote troubleshooting, analyzing charging sessions, and multilingual support in English, French, Spanish, and more.
One of Olivia’s key features is its ability to remotely restart chargers or unlock charging cables, providing drivers with immediate solutions without waiting for human intervention. If necessary, the system can escalate complex issues to human agents, ensuring a high level of service throughout.
This innovation is a major step toward revolutionizing customer support in the EV sector, addressing the growing needs of a rapidly expanding market. Wevo Energy’s CEO, Teddy Flatau, highlighted that Olivia would not only improve user experience but also cut operational costs for charging operators.
