In a major step towards strengthening customer trust and elevating post-purchase experience, ZELIO E Mobility, one of India’s leading electric two-wheeler brands, has announced a 2-year warranty on all its electric vehicle models, including its two-wheeler and three-wheeler (e-rickshaw) product lines. This inclusive warranty policy is applicable on all purchases made from April 1, 2025, and reflects the company’s commitment to quality, reliability, and customer-centric innovation.
The warranty covers the motor, controller, and chassis of ZELIO’s two-wheeler models—such as the popular X-Men, Gracy, Eeva, and Mystery. Furthermore, the warranty also extends to ZELIO’s three-wheeler e-rickshaw segment, where the chassis of the Tanga Butterfly and Tanga SS models is protected under the 2-year warranty plan. Notably, this 2-year warranty is not tied to any limited-time window or restricted to a set number of customers- it is a standard offering available to every buyer, with no cap on kilometers driven.
Commenting on the announcement, Kunal Arya, Co-Founder and Managing Director of ZELIO E Mobility Ltd., said, “At ZELIO, customer satisfaction doesn’t end with the sale—it begins there. Our decision to introduce a comprehensive two-year warranty across all EV models reflects our belief in the engineering excellence and durability of our products. Eliminating kilometer restrictions and ensuring a seamless, paperless claim experience further reinforces our commitment to transparency and trust. As the EV market matures, consumer confidence will be pivotal—and this initiative sets a new benchmark for after-sales service in the industry.”
Reinforcing transparency and ease of service, ZELIO has introduced a fully paperless warranty claim process. Customers need only send the rejected parts, and replacements are provided within three working days. The warranty is fully transferable, ensuring that if the vehicle is sold to another owner within the warranty period, the new owner continues to enjoy full coverage. All warranty services can be availed at any of ZELIO’s 400+ authorized dealerships and service centers across India, with the network poised to grow to 1,000 dealerships by the end of 2025.
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