Škoda Auto India has expanded its network to more than 350 customer touchpoints across 193 cities in the country. The expansion marks an increase of nearly 85% from 191 touchpoints in 2021, strengthening the company’s geographical presence and improving access to its sales and aftersales services across India.
The company reached the milestone on October 30, 2026, with the inauguration of its 350th customer touchpoint in Imphal, marking its entry into Manipur. The expansion reflects Škoda Auto India’s efforts to bring its products and ownership services closer to customers in established markets as well as emerging regions.
The company’s network has grown from 191 customer touchpoints in 2021 to 325 in 2025 and more than 350 in October 2026. Its geographical presence has also increased from 156 cities across 25 states and Union Territories in 2024 to 193 cities across 29 states and Union Territories. The network is supported by 79 dealer partners and includes 270 sales touchpoints and 203 aftersales touchpoints, including multiple 2S and 3S facilities.
Between January 2025 and October 2026, Škoda Auto India added 58 showrooms across 38 new cities and 45 workshops across 34 new cities. In 2026, the company entered 11 new cities, including Balasore, Baramati, Bathinda, Bikaner, Guna, Imphal, Jorhat, Kaithal, Khammam, Sri Ganganagar and Vasai. The Imphal opening marks the first presence of a SAVWIPL Group brand in Manipur. The company also has the widest geographical coverage among Group brands in the Northeast.
Commenting on the expansion, Ashish Gupta, Brand Director, Škoda Auto India, said that crossing 350 customer touchpoints across 193 cities demonstrates the company’s commitment to bringing the brand closer to customers across India. He also highlighted the contribution of existing and new dealer partners in strengthening the brand’s presence and delivering a consistent customer experience across sales and aftersales operations.
Alongside its network expansion, Škoda Auto India is focusing on improving the customer ownership experience through its service initiatives. The Škoda Super Care programme offers a four-year standard warranty, roadside assistance and complimentary service labour. Its Škoda Express Care programme, available at selected locations, aims to provide greater convenience and quicker service turnaround times. The company’s Bengaluru dealer partner also ranked No. 1 for dealership customer experience in the CarPhD survey, which covered 16 cities, 18 automotive brands and 88,000 customer reviews.
